Advanced Air (UK) Limited Online Shop Returns Policy

Last updated June 2023

At Advanced Air (UK) Ltd, we strive to provide our customers with high-quality products and exceptional service. We understand that issues may arise with the products you receive, and we want to ensure a smooth returns process. Therefore, we have implemented the following Returns Policy:

1. Notification of Damaged Products:

If you receive a damaged product, it is essential to notify us within 24 hours of delivery. Please contact our web sales team immediately by email at returns@advancedair.co.uk. To assist us in resolving the issue promptly, we may request relevant information, such as photographs or a detailed description of the damage.

2. Notification of Faulty Products:

If you discover a fault in a product, you must notify us within 5 days of delivery. Contact our web sales team by email at returns@advancedair.co.uk to report the issue. Please include a clear description of the fault, and if possible, provide supporting evidence, such as photographs or videos.

3. Return Authorisation and Redelivery:

Once you have reported a damaged or faulty product, our web sales team will guide you through the return process. We will provide you with instructions on how to proceed. Please note that returns will only be accepted if you have followed the agreed returns procedure.

4. Examination of Goods upon Delivery:

We strongly advise our customers to carefully inspect the delivered goods before signing for them. If the package shows visible signs of damage from the courier, we request that you do not sign for the delivery. Instead, kindly refuse the delivery and contact our web sales team immediately. This step will help us address any issues with the courier promptly.

5. Exceptions to Returns:

Please note that, unless the product is damaged or faulty, we do not accept returns for any other reason. We encourage you to thoroughly review the product description, specifications, and images before making a purchase decision. If you have any questions or concerns about a specific product, our web sales team will be happy to assist you.

We hope this Returns Policy provides clarity and transparency regarding damaged and faulty products. Our goal is to ensure your satisfaction, and we will do our best to address any issues promptly and efficiently. If you have any further questions or require assistance, please do not hesitate to contact our web sales team.